Shipping Policies

 

Most shipments go through Postal Priority (1-3 day shipping).  Tracking info is sent when your package is shipped.

 

In some cases your package may ship via Fed Ex.

 

Protective Packaging

 

Your cookies will be packaged safely in biodegradable corn starch peanuts.  These "peanuts" degrade instantly in water.

 

These "peanuts" are also softer than your average packing peanuts which means they provide a soft cushion for your cookies.

 

Shrink Wrapping

 

Each cookie is individually shrink wrapped in food grade wrapping which naturally preserves the cookie for up to 3 weeks.

 

We no longer ship cookies in cello bags for a few reasons; they break and crumble easily and don't provide long term freshness as shrink wrapping does.

 

Cello bags can be purchased through the cookie store and shipped along with your cookies.

 

Damaged Items

 

Although every precaution is taken to ensure your cookies arrive safely, we can't control what happens in shipping.  Every order contains extra cookies just in case your box arrives in bad shape. If you receive cookies damaged beyond the extras, please contact us right away so that we can refund you for broken cookies.

 

Be sure to contact us within 5 days after you receive your order and would like to make a claim for damaged cookies.

 

Example of refund - 12 cookies ordered, 13 shipped, 2 were damaged.  You will receive a refund for 1 cookie.

 

 

 

 

 

 

Contact email -  bakedhot @ gmail

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